The appointments information below is for patients of all ages.
Urgent Appointments
If you have an urgent medical problem that you feel needs attention on the same day, please explain this to our Reception Staff. They will place you on our triage service, where required, to deal with your urgent request.
When you call, our Reception Staff will take your name and telephone number and further details about your condition. They will pass this on to either the duty doctor or nurse practitioner.
If the Clinician thinks you need to be seen urgently, you may be offered an appointment that day or they will provide advice.
Routine Appointments
For booking routine appointments you can call from 8.00am to book on the day appointments, if there is availability. You can also book routine appointments by calling after 2.00pm on a Friday for the following week.
You can also use an online form. We will respond within 2 working days.
Information for Appointments
Always make sure you update your contact details when they change.
All our regular weekday surgeries are by appointment only.
Clinicians are only to see one patient per appointment. Please make sure to book an appointment for each person that needs one.
If you think that your problem may take a long time, please inform our Reception Staff so that allowances can be made for this.
We are providing a variety of consultation methods including:
- Telephone consultations
- Video consultations
- Face to face consultations
These consultations are being carried out by a variety of clinicians including:
- GP
- Pharmacist
- ANP
- Practice Nurse
- HCA
- Physiotherapist
- Social Prescriber
When you contact the surgery you will be asked for some brief information about your problem. This is so the reception team can ensure you have an appointment with the most appropriate Clinician and consultation method. You may be sent a text message link so that you can send a photograph of your condition to triage your appointment appropriately.
Interpreters
We can arrange an interpreter to attend a consultation with the patients.
The Reception Staff need to be told 2 working days before the appointment to arrange this.
Cancelling Appointment
If you are unable to keep your appointment, please let us know as soon as possible.
If we have your mobile number we will send a text message reminder before an appointment. This allows you to cancel your appointment via text message.
You can cancel your appointment online:
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Please only request a home visit if you (or the person you are calling on behalf of) is too ill or frail to attend the Practice. Remember the doctor can see a number patients in the time it takes to make one house call. To request a home visit please aim to contact the surgery before 10.30am.
It is not possible to request a specific doctor for a home visit.
- Please give clear directions of where to locate the house and any codes to access the house. Please leave outside lights in the hours of darkness.
- Any pets in premises should be securely locked away.
- It is not possible to request a specific doctors for a home visit.
- Lack of transport is not a reason to request a home visit.