The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
More information on the NHS Friends and Family Test
Below are the results from the friends and family test received by the practice on a monthly basis and a random selection of comments written by registered patients.
October 2024
Very good: 71
Good: 20
Neither good/poor: 3
Poor: 1
Very Poor: 5
Blank: 1
Total = 101
"This surgery is 10/10 I've not seen somewhere that needs improvement"
"The Doctor I saw was brilliant, she sat and listened to everything I had to say, she explained in detail the results and anything I don't understand she took the time to explain so that I could. I wasn't rushed she was concerned that I was alright before ending my appointment"
August 2024
Very good: 162
Good: 39
Neither good/poor: 7
Poor: 3
Very Poor: 7
Blank: 2
Total = 208
"made me feel relaxed and very polite"
"i had a very good experience at this practice i have come to this place for 13 years"
July 2024
Very good: 9
Good: 1
Poor: 2
Very Poor: 1
Don't know: 1
'Staff are helpful, friendly and professional'
'Receptionists are lovely and very welcoming'
June 2024
Very good: 69
Good: 19
Neither good/poor: 6
Poor: 1
Very Poor: 1
Blank: 1
Total = 97
May 2024
Very good: 51
Good: 12
Neither good/poor: 2
Poor: 3
Very Poor: 4
Blank: 1
Total = 73
April 2024
Very good: 42
Good: 11
Neither good/poor: 3
Poor: 4
Very Poor: 4
Blank: 2
Total: 66
March 2024
Very good: 55
Good: 22
Neither good/poor: 4
Poor: 3
Very Poor: 3
No answer: 3
Total: 90
January 2024
Very Good: 52
Good: 19
Neither good nor poor: 10
Poor: 2
Very poor: 6
No answer: 3
December 2023
Very Good: 46
Good: 14
Neither good nor poor: 1
Poor: 5
Very poor: 3
No answer: 3
"Felt like i was listened to and my treatment plan was set and organised."
November 2023
Very Good: 62
Good: 21
Neither good nor poor: 4
Poor: 3
Very poor: 5
October 2023
Very Good: 118
Good: 33
Neither good nor poor: 5
Poor: 6
Very poor: 8
"very good and friendly"
September 2023
Very good: 84
Good: 36
120 in total
"clean environment, very understanding"
August 2023
Very Good: 14
Good: 7
Poor: 2
Very Poor: 1
"always very helpful and professional, go above and beyond, always very friendly"
"always good service throughout practice"