The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
More information on the NHS Friends and Family Test
Below are the results from the friends and family test received by the practice on a monthly basis and a random selection of comments written by registered patients.
March 2025
Very good: 143
Good: 29
Neither good/poor: 6
Poor: 3
Very Poor: 5
Blank: 2
Total = 267
'Reception staff were very friendly, the place as a whole is extremely clean and you don’t have to wait that long for your appointment time. I had to have some stitches out and even the nurses & doctors that work there are always polite an have big smiles ready to sort out any issues you have as far as personal health is concerned, brilliant service and staff and I can not stress how well run this doctors surgery is.'
February 2025
Very good: 64
Good: 30
Neither good/poor: 11
Poor: 1
Very Poor: 6
Blank: 0
Total = 102
'Love that you can pre-book for the following week'
'Has practice improved in last 12 months? Yes a lot!'
'Always friendly and happy to help with queries'
January 2025
Very good: 177
Good: 61
Neither good/poor: 10
Poor: 6
Very Poor: 6
Blank: 2
Total = 267
'Doctors are respectful, kind and compassionate. Receptionists are always helpful lovely ladies'
'Found the practice nurse to be kind, supportive and professional'
December 2024
Very good: 172
Good: 32
Neither good/poor: 2
Poor: 1
Very Poor: 3
Blank: 0
Total = 210
"Managed to get fast appointments, think the appointment system works' 'All are pleasant and very helpful"
"To book appointments is very easy and fast and you are attended to fast without any delay"
"Practice has improved in last 12 months drastically and better"
October 2024
Very good: 71
Good: 20
Neither good/poor: 3
Poor: 1
Very Poor: 5
Blank: 1
Total = 101
"This surgery is 10/10 I've not seen somewhere that needs improvement"
"The Doctor I saw was brilliant, she sat and listened to everything I had to say, she explained in detail the results and anything I don't understand she took the time to explain so that I could. I wasn't rushed she was concerned that I was alright before ending my appointment"
August 2024
Very good: 162
Good: 39
Neither good/poor: 7
Poor: 3
Very Poor: 7
Blank: 2
Total = 208
"made me feel relaxed and very polite"
"i had a very good experience at this practice i have come to this place for 13 years"
July 2024
Very good: 9
Good: 1
Poor: 2
Very Poor: 1
Don't know: 1
'Staff are helpful, friendly and professional'
'Receptionists are lovely and very welcoming'
June 2024
Very good: 69
Good: 19
Neither good/poor: 6
Poor: 1
Very Poor: 1
Blank: 1
Total = 97
May 2024
Very good: 51
Good: 12
Neither good/poor: 2
Poor: 3
Very Poor: 4
Blank: 1
Total = 73
April 2024
Very good: 42
Good: 11
Neither good/poor: 3
Poor: 4
Very Poor: 4
Blank: 2
Total: 66
March 2024
Very good: 55
Good: 22
Neither good/poor: 4
Poor: 3
Very Poor: 3
No answer: 3
Total: 90
January 2024
Very Good: 52
Good: 19
Neither good nor poor: 10
Poor: 2
Very poor: 6
No answer: 3
December 2023
Very Good: 46
Good: 14
Neither good nor poor: 1
Poor: 5
Very poor: 3
No answer: 3
"Felt like i was listened to and my treatment plan was set and organised."
November 2023
Very Good: 62
Good: 21
Neither good nor poor: 4
Poor: 3
Very poor: 5
October 2023
Very Good: 118
Good: 33
Neither good nor poor: 5
Poor: 6
Very poor: 8
"very good and friendly"
September 2023
Very good: 84
Good: 36
120 in total
"clean environment, very understanding"
August 2023
Very Good: 14
Good: 7
Poor: 2
Very Poor: 1
"always very helpful and professional, go above and beyond, always very friendly"
"always good service throughout practice"