Friends and Family Test Results

The NHS Friends and Family Test asks “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. The responses range from Extremely likely, down to Extremely unlikely. There is also space for any free text reasons or comments to be made. Below are the results from the friends and family test received by the practice on a monthly basis (showing the last 12 months) and a random selection of comments written by registered patients.

December 2018

Extremely Likely  
Likely  
Neither Likely or Unlikely  
Unlikely  
Extremely Unlikely  
Don’t Know  
Total number of responses  

November 2018

Extremely Likely 21
Likely 9
Neither Likely or Unlikely 2
Unlikely 1
Extremely Unlikely 0
Don’t Know 1
Total number of responses 34

” Always been treated well and got appointment when I needed one”

“I have had first class treatment for all of my time with you”

“Welcoming lovely staff, always happy to help and nothing is too much trouble”

“Good appointment times, friendly staff, clean and tidy”

“Feel safe with all care and attention”

October 2018

Extremely Likely 29
Likely 21
Neither Likely or Unlikely 1
Unlikely 1
Extremely Unlikely 0
Don’t Know 0
Total number of responses 52

“All staff are very respectful and friendly”

“I only ever have good experiences with the practice”

“She is a very kind Doctor and listens carefully”

“I think this is the best surgery I have been with. They have looked after me brilliantly”

“Lovely staff, made me feel comfortable and cared for”

September 2018

Extremely Likely 24
Likely 25
Neither Likely or Unlikely 2
Unlikely 0
Extremely Unlikely 1
Don’t Know 0
Total number of responses 52

“Excellent staff”

“Lovely helpful staff. Always feel listened to and problems get sorted”

“Quickly given appointments. Excellent service. Made to feel comfortable”

“Great surgery and very friendly staff, always willing to help where possible”

“Always good service”

August 2018

Extremely Likely 29
Likely 12
Neither Likely or Unlikely 3
Unlikely 0
Extremely Unlikely 0
Don’t Know 0
Total number of responses 44

“Always helpful and friendly, can always get an appointment when needed”

“I have always received excellent care at this surgery”

” The Doctors and people on reception take your matters very seriously”

“Efficient, polite, accommodating”

“Polite mannered staff. Very helpful when I need advice or to book appointment”

July 2018

Extremely Likely 31
Likely 16
Neither Likely or Unlikely 3
Unlikely 1
Extremely Unlikely 0
Don’t Know 1
Total number of responses 52

“Was looked after well and seen quickly in an emergency”

“Friendly helpful staff, great doctors and nurse team”

“Excellent service from all staff”

“Always prompt service”

“Lovely staff and great doctors, very happy with this surgery”

June 2018

Extremely Likely 28
Likely 11
Neither Likely or Unlikely 1
Unlikely 0
Extremely Unlikely 0
Don’t Know 0
Total number of responses 40

“Never had any problems here, good doctors and great staff”

“Have been here all my life, wouldn’t change doctors, always had good service”

“Very good care”

“Doctors here are very thorough and give the best treatment. Appointments aren’t too bad”

“All staff are lovely and helpful. Very supportive”

May 2018

Extremely Likely 50
Likely 38
Neither Likely or Unlikely 8
Unlikely 3
Extremely Unlikely 0
Don’t Know 0
Total number of responses 96

“My experience has been excellent”

“Great doctors, listen and act upon your illness”

“Always friendly and do their best to help the best they can”

“Have always been more than satisfied with the service, and already recommend”

“Amazing services, amazing staff”

April 2018

Extremely Likely 48
Likely 30
Neither Likely or Unlikely 7
Unlikely 4
Extremely Unlikely 1
Don’t Know 0
Total number of responses 90

“Always had good service, happy at the surgery”

“Always get an appointment quickly, very friendly staff. Always clean and tidy”

“Excellent service, happy with doctors and staff”

“I really feel like I get good care here”

“Very friendly service and efficient”

March 2018

Extremely Likely 48
Likely 30
Neither Likely or Unlikely 3
Unlikely 2
Extremely Unlikely 0
Don’t Know 0
Total number of responses 83

“Always helpful and understanding”

“Very friendly staff, and approachable, nothing doesn’t seem too much to ask”

“They are very helpful, pleasant and friendly, nice staff as well, very welcoming”

“The staff are friendly, quick service and the staff listen to their patients”

“Always listen to me, any tests required are dealt with promptly, as are repeat prescriptions”

February 2018

Extremely Likely 44
Likely 20
Neither Likely or Unlikely 3
Unlikely 0
Extremely Unlikely 1
Don’t Know 0
Total number of responses 68

“Very friendly and helpful”

“Always helpful and go above and beyond normal duties”

“Never had any problems with the practice, always friendly and polite”

“Friendly staff, will help you the best they can. Easy to get appointments”

“I have used this Doctors for a long time, I moved away then came back. Can’t fault it”

January 2018

Extremely Likely 53
Likely 26
Neither Likely or Unlikely 4
Unlikely 0
Extremely Unlikely 0
Don’t Know 0
Total number of responses 83

”Doctors always help and go out of their way. Also nurses, care workers and reception staff – Lovely surgery”

“Really good Doctors and the staff are very good and easy to talk to”

“Extremely helpful and accommodating. Always able to get an appointment or advice”

“The staff are always helpful and pleasant. The surgery as a whole always go out of their way to help you”

“We are always treated with respect. We get prompt appointments and the staff are always friendly whilst maintaining professionalism”

December 2017

Extremely Likely 50
Likely 31
Neither Likely or Unlikely 4
Unlikely 2
Extremely Unlikely 0
Don’t Know 0
Total number of responses 87

“They always try their best to fit in an appointment if it is an emergency especially for children”

“I have been treated very well and the staff are very nice. I’m so grateful being with Rough Hay Surgery”

“Genuine, friendly and helpful members of staff”

“Friendly staff and patient GP”

“Very easy to get an appointment when needed, knowledgeable staff, supportive nurses and reception”

December 2017

Extremely Likely 50
Likely 31
Neither Likely or Unlikely 4
Unlikely 2
Extremely Unlikely 0
Don’t Know 0
Total number of responses 87

“They always try their best to fit in an appointment if it is an emergency especially for children”

“I have been treated very well and the staff are very nice. I’m so grateful being with Rough Hay Surgery”

“Genuine, friendly and helpful members of staff”

“Friendly staff and patient GP”

“Very easy to get an appointment when needed, knowledgeable staff, supportive nurses and reception”

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