We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership relys on co-operation between us.
Our Responsibility To You:
- You have a right to confidentiality
- You have the right to see your medical records, subject to the limitations of the law
- If your problem is urgent we will see you on the same day or signpost to a relevent source
- We will inform you if there will be a delay of more than 20 minutes for your appointment
- We will inform you when a doctor has to attend an emergency. We will give you the opportunity to book another appointment or, see another doctor
- We will refer you to a consultant when your GP thinks it necessary. We will make an urgent referrals within one working day
- You have the right to receive appropriate drugs and medication
- We will provide the result of any test or investigation on request or at your next appointment
- Your repeat prescription will be ready in 5 working days of your request
- We will provide a response to a complaint within 3 working days
Your Responsibility To Us:
- Please treat all surgery staff with respect
- Do not ask for information about anyone other than yourself
- Tell us of any change of name or address
- Only request an urgent appointment if appropriate
- You should only request a home visit if you are too ill to attend surgery
- Out-of-hours requests should be for emergencies only
- Please cancel your appointment if you are unable to attend
- An appointment is for one person only. If another member of the family has a medical problem you will need to book a separate appointment
- Please be punctual
- Be prepared to wait if your own consultation is delayed by an unexpected emergency
- Please allow enough time for your consultant's letter or the results of any tests to reach us
- We will tell you the usual length of time to wait
- Use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
- Do let us know whenever you feel we have not met our responsibility to you
- We would, of course, also be pleased to hear when you feel praise is due!